Position Statement

Doncare’s op shops are located in Templestowe Village, Tunstall Square and Macedon Road. The op shop program also operates a warehouse in Macedon Road.  Our op shops provide a magic win-win for the community – environmental sustainability, ethical accountability and affordability.

Approximately ninety volunteers dedicate their time as retail assistants and delivery drivers in Doncare’s Op Shops and are our biggest asset.  Whilst the op shops are community hubs where people remain connected through volunteerism, the goal of the program is to raise as much revenue as possible to support the delivery of Doncare’s core services. 

Doncare op shops are retail stores where people volunteer as sales assistants. Donations are processed, priced and merchandised for sale on the shop floor.

People who donate items to Doncare’s Op Shops trust us to sell donations for the maximum amount of cash so that the money raised in the op shops can be used to fund Doncare’s core services and assist clients who require material aid.  We are highly accountable for the trust placed in us by our donors, the community and the individuals and families we assist.

Responsibilities 

  • Deliver outstanding customer service across the shop floor, fitting room, register and on the phone.
  • Receive and sort donations, including but not limited to clothing furniture, homewares and bric-a-brac
  • Price items in accordance with Doncare’s pricing guidelines and stock rotation procedures
  • Visual merchandising
  • Process sales through cash register and EFTPOS machine
  • Ensure cash management and banking is compliant with Doncare’s policies and procedures
  • Work collaboratively and cooperatively with the warehouse volunteer team, Retail Managers and Retail Operations Coordinator.
  • Promote Doncare’s core business to positively impact the lives of the community Doncare supports
  • Be available to undertake tasks associated with opening and closing of shop when required
  • Ensure the shop and storage areas are maintained in a safe, clean and tidy manner
Key Selection Criteria


  • Previous experience working as a volunteer in an Opportunity Shop or retail (advantageous but not essential)
  • Ability to work co-operatively and harmoniously in a team environment demonstrating respect and understanding for customers and other members of the opportunity shop team
  • Candidates must demonstrate self-motivation and maintain attention to detail, adaptability, honesty, integrity, reliability and punctuality.  
  • Enthusiasm to learn shop operations
  • Physical fitness to perform tasks, commitment to a safe environment, adherence to Doncare's mission, vision, values, and compliance with health and safety protocols are essential.  
  • Proper dress code adherence is also required. 

Benefits of the role


  • Be part of a friendly, inclusive team. Improve your skills or learn new ones! Whether you want to get better at something you know or try something new, we can help you grow and succeed.
  • Make a positive contribution to the health and wellbeing of your community
  • Improve your social connections and meet new friends! 

Conditions of employment


Your offer of appointment at Doncare is subject to: 


  • a six-month probationary period
  • a satisfactory Criminal History Check (renewed every three years) 
  • a Working with Children’s Check prior to commencement.  
  • referred candidates will be required to provide two referees
  • volunteers agree to abide by the Doncare Op Shop Operations Manual. 

Doncare has a legal and moral responsibility to ensure the safety of all children in accordance with the Child Safe Standards and expects all staff and volunteers to commit to this standard and understand their duty of care obligations. 

This Position Description will be reviewed from time to time in keeping with changing requirements