Doncare
Doncare Strategic Plan 2026 - 2030
Building a Community Where Everyone Can Thrive
At Doncare, our strategy is grounded in community need and shaped by the voices of those we support.
Through accessible services, strong partnerships and a commitment to continuous improvement, we are focused on delivering meaningful, measurable impact across Melbourne’s Inner East.
Amplify Impact
Grow funded programs aligned to our core capabilities which address areas of high community need. Strengthen partnerships with organisations to co-deliver services, expand reach and improve referral pathways. Expand affordable counselling program, broadening both scale and scope. Elevate the voice and experience of participants to improve Doncare’s programs.
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Grow Sustainably
Grow Doncare’s Op Shop revenue and social impact by expanding our retail footprint. Strengthen and grow relationships to be the preferred choice for community support and giving.
ShopStrategic Pillars
Our pillars guide how we support, empower and walk alongside our community—creating pathways to safety, dignity and wellbeing.
We are strengthening our impact by growing services that respond to community need, building a sustainable future through innovation and social enterprise, and investing in a compassionate, high-performing team. Underpinned by strong systems and continuous improvement, our approach ensures we can deliver accessible, effective and person-centred support now and into the future.
Find Support
Foster a Thriving & Compassionate Team
Cultivate an engaged and supported workforce by listening and responding to staff feedback and fostering a culture of collaboration, inclusion and care. Develop a high performing team by investing in professional growth, striving for excellence, strengthening accountability and encouraging innovation. Expand volunteer engagement by attracting and supporting a skilled, diverse team of volunteers that reflect our community. Broaden student placements and deepen education ties to strengthen workforce and program delivery.
Be Part of Our Impact
Operational Excellence
Equip teams with the right systems, tools, and resources. Document and share processes to reduce reliance on key staff. Simplify and standardise processes for continuous improvement and efficiency. Invest in targeted technology upgrades and training.
Partner With UsFirm Foundations
Whether you’re seeking support, volunteering your time, or contributing financially to our programs, you can help us build a stronger, more connected community.
Operational excellence underpins our ability to deliver impact at scale. Your support helps us invest in the systems, tools and people needed to provide safe, effective and accessible services.
Make a donation today and be part of lasting community impact.Building a Community Where Everyone Can Thrive
At Doncare, our strategy is grounded in community need and shaped by the voices of those we support. Through accessible services, strong partnerships and a commitment to continuous improvement, we are focused on delivering meaningful, measurable impact across Melbourne’s Inner East.
