Doncare
Your Rights and How We Protect Your Privacy
At Doncare, we work in partnership with clients. Everyone’s situation is unique and whether you’re doing it tough financially, healing from family violence, feeling socially isolated or needing someone to chat to about what is going on in your life, our commitment to our clients is to provide a holistic, person-centered approach to positively impact individual and collective health and well-being outcomes.
Protecting Your Privacy
Your personal information is handled with care and confidentiality.
Learn moreYour Rights and Responsibilities
We are committed to providing a safe, respectful and inclusive service. You have the right to be treated with dignity, have your privacy protected, and receive clear information about your support and choices. Working together helps us provide the best possible care. We ask that you treat staff and others with respect, attend appointments or let us know if you can’t, and provide accurate information to support your care.
Read moreCompliments and Complaints
We welcome compliments and take complaints seriously to help improve our services. You can share your experience safely and without fear of it impacting your support.
Your Feedback MattersResearch and Evaluation
We are committed to improving our services. From time to time, you may be invited to participate in feedback, research or evaluation activities to help us better support our community.
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