Client Requirements

Waiting List

Those assessed as eligible for the service who wish to participate in Doncare Social Support and for whom a place in a group is not currently available are place on a waiting list.

Inclusion from the waiting list into a group is determined on the basis of 'Prioritising of Clients'

The Manager will continue to work with other service providers, community providers and community groups to develop more group opportunities locally to cater for those on the waiting list and other people in the target group.

Refusal of services to clients

• Clients are denied service if they are unable to toilet themselves as the staff and volunteers have no formal education or training on how to care for the clients who suffer from incontinence.
• Clients who live in a nursing home or hostel may also be denied Social Support Program. The exception to this rule is if the client was an existing Social Support client before entering a hostel then the client will be allowed to stay in one of the Social Support Groups.
• If there are no existing vacancies in the Social Support Groups, clients will be put on waiting list. Please refer to the waiting list procedure.
• Clients have the right to appeal a decision if they feel the decision they have received is unfair.

Contact details

For further information, please contact the Social Support Manager  or Coordinator on 9841 4215.