Doncare - Community Services
     
 

FAQ

Frequently Asked Questions

General

  • The font on this website is too small. How do I change the font size?

    For Internet Explorer users, on the top menu bar, click on VIEW > TEXT SIZE > LARGER or LARGEST

    For Netscape or Mozilla users, on the top menu bar, click on VIEW > TEXT ZOOM and then select the text size.

Counselling

  • How qualified are Doncare's counsellors?

    Counsellors at Doncare are volunteers and have to at least be doing a fourth year, or have completed a fourth year university level in counselling, psychology, family therapy or social work. Many are more highly qualified and choose to volunteer their services at Doncare.

  • What if I can't pay for counselling?

    Doncare's counselling program charges minimal fees, based on a client's level of income. Fees can be reduced or waived for clients experiencing financial difficulty.

  • How long is the waiting list for an appointment?

    Often there are appointments available immediately, and sometimes people are asked to call back in a few days time. If you have special or urgent needs, please call our Counselling Co-ordinator.

  • Do your counsellors see children?

    We do have some counsellors who see children and adolescents. For children, a session is usually held with a parent first. Parents can speak to the Counselling Co-ordinator about matching their child with a suitable counsellor.

  • I need help with my relationship, can I bring my partner?

    Yes, we do have some counsellors who have been trained to work with couples. However, there is quite a demand for this, and we cannot always offer an immediate appointment. However, we can direct you to other local agencies who can offer couple counselling at subsidised rates.

Family Services

  • What services do you have for families?

    We have a free In-Home Family Support program for families with children aged up to 18 years who live in Manningham.

  • How do I know if this service is appropriate for me?

    Please phone Doncare on 9856 1500. The Manager of Family Services will be happy to discuss your individual needs and work out with you the appropriate service.

  • Is the In-Home Support Program confidential?

    All services are confidential as per the Information Privacy Act and its principles.

  • Are interpreters available?

    Interpreter services are available at no additional cost.

  • Is the In-Home Support Program service times limited?

    The in-home visits are usually 1-2 hours in length and occur weekly. The length of the visiting will depend on the family's needs but is generally 3-6 months.

Social Support

  • How do I join a Social Support Group?

    A person can make a self-referral or be referred by a family member, friend or other individual or organisation by contacting Doncare and speaking with the Social Support Co-ordinator on 9856 1500.

  • How do I know if I am eligible to join a group?

    The Social Support Manager will visit you at home to complete an assessment with you regarding eligibility.

    See Who can join for more information.

  • How much does it cost to be in a group?

    There is a small transport fee per outing and then the cost of the particular activity. For example, depending on the venue, lunch can cost from between $10 and $15.

  • Can I join more than one group?

    Yes you can, however this will depend on vacancies in groups and whether you are able to be supported in those groups.

  • Do I have to attend the social group on a regular basis?

    The expectation is that you participate in the group on a regular basis. Of course there will be instances where you are unable to attend either due to illness or other circumstances, and this is okay.

Oportunity Shops

  • What happens to the money I spend at the Op Shops?

    Doncare offers a range of services to support the local community.  Some programs receive government funding, however many others rely heavily on income derived from our seven opportunity shops, donations and other fundraising activities.  All funds raised at Doncare's Op Shops are directed straight back into services to support residents of the Manningham community.